Compact Equipment

JUL 2018

Compact Equipment is a magazine dedicated to equipment owners and operators of small, nimble, tool-carrying construction, landscape and ag equipment — such as skid steers, mini excavators, compact tractors, generators compressors and beyond.

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Page 18 of 135 19 April, the company released Smart Parts, providing customers and distribution partners an intuitive online solution to search for docu- mentation and order replacement parts. Pros can simply use their pre- ferred Hatz scanner app on a mo- bile device to capture the QR code on the engine, and the right web page of the corresponding Hatz engine model is quickly displayed. This means there is no more need to manually search through exten- sive books and lists. A bonus for service partners: The new online offer greatly reduces the time taken for telephone support of custom- ers with the previous manual parts search. Time is money for Hatz's American distribution network. "Today we have 18 distributors in North America with approximately 30 locations," said Hartoonian, de- scribing the partnership between OEM and Hatz. "We believe in be- ing very hands-on with customers as early in the process as possible. We do that either through our dis- tribution network or directly with customers. Either way, we're here to support them in that process with engineering, prototyping, testing — really with everything. We try to get involved from an engineering standpoint as early in the process as possible to help make sure the engine is applied correctly. Of course, the goal for us is a great customer experi- ence both for the OEM and the end-user. Bottom line, we believe in being a partner." The partners at Hatz are launching seven units in all for their H-Series en- gine family — including American, European and no emissions variants — from 24 to 83 hp. Learn more about its specific U.S. products at . Keith Gribbins is associate publisher of Compact Equipment . Publisher Keith Gribbins operating some Hatz powered equipment.

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