Compact Equipment

JUL 2018

Compact Equipment is a magazine dedicated to equipment owners and operators of small, nimble, tool-carrying construction, landscape and ag equipment — such as skid steers, mini excavators, compact tractors, generators compressors and beyond.

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Page 8 of 135

CE News Editor AT LARGE 9 I need it now. It's a bratty attitude that is almost customary in our culture. In fact, many companies today have structured businesses around a zero delays philosophy. In construction, for example, margins are so strict that most contractors don't have much tolerance for downtime. Jobs have tight timelines. Pen- alties can be accrued for lateness. Profit margins can be eaten away via stoppage. For an equipment pro, that means ma- chines must always be running, and that's a pretty tall task. Construction equipment endures extreme working conditions, and breakdowns are inevitable. Perkins Engines understands both of these ideas — that machines break down and that professionals want repair solu- tions immediately. The company has come up with two equally good solutions — A) open a North American aftermarket parts facility with UPS that guarantees any num- ber of delivery time solutions and B) create an online marketplace where both dealers and contractors can easily order parts (oil, filters, fans, water pumps, alternators and beyond). "We want to create the experience of an Amazon," said Nicholas Morgan, opera- tions and supply chain manager for after- market at Perkins. "Our customers want everything tomorrow if not today, and that's the experience that we want to be able to create for them — whether that's through the e-commerce channel and buy- ing parts online or whether it's through our network of distributors and dealers. That's key in terms of our strategy. To accomplish that strategy, we came to the conclusion that the right thing to do was to put a re- gional logistics center for Perkins genuine parts within North America." EXPRESS Perkins Engines and UPS Team Up to Create the Amazon of Aftermarket Solutions By Keith Gribbins

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