Compact Equipment

JUN 2018

Compact Equipment is a magazine dedicated to equipment owners and operators of small, nimble, tool-carrying construction, landscape and ag equipment — such as skid steers, mini excavators, compact tractors, generators compressors and beyond.

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Page 19 of 47

tored via the in-cab screen, which displays maintenance reminders. The EW60E also comes standard with Volvo CareTrack telematics and Volvo MATRIS (Machine Track- ing Information System) software — fleet management technology to remotely monitor a wide range of machine diagnostics in real time. "These services see the warning signs before machines break, telling you to stop, fix the problem and by doing that we maintain the uptime of the entire vehicle over its lifetime," said McLean. Shippensburg Manufacturing Center Right next door to where we're operating was Volvo CE's Shippensburg manufacturing facility and North American headquarters — a site that houses more than 1,000 em- ployees and currently manufactures soil and asphalt com- pactors, motor graders, pavers and screeds, wheel loaders and milling machines. Also, in the facility is the Volvo CE Uptime Center, featuring ActiveCare Direct, which is one of the industry's first OEM direct-machine monitoring ser- vices. Volvo monitors thousands of machines in real time (24/7/365) and automatically filters and prioritizes action- able alarm codes. In additional to proactive monitoring, the center de- livers monthly fleet utilization reports directly to the customer and the dealer. This center could monitor the EW60E I operated to help prolong the life of the unit, im- prove uptime and reduce my total cost of ownership. After operation, I'm invited to tour these facilities with Ian Har- vey, director of product marketing for Volvo. He explained that the Shippensburg facility has been producing qual - ity construction equipment for more than 30 years. The business was acquired by Volvo CE from Ingersoll Rand in 2007 for $1.3 billion. Expansions included a new assembly hall and materials building, the addition of wheel loaders to the product line and the relocation of the sales team from Asheville to Shippensburg. Welders, large machining, paint facilities and teams of workers assembling Volvo iron highlight an interactive VIP tour that also allows visitors like myself an opportu- nity to get hands-on in the manufacturing facilities, in- specting welds, operating torque guns and performing cab sound inspections. "Volvo has not only invested heavily in its manufac- turing facilities in Shippensburg but has a world class Customer Center on site," said Harvey. "Here, the Volvo team hosts many different types of events, from one-on- one specialized customer visits to events with over 1,000 people attending. During the year over 10,000 people will visit the Volvo Customer Center. One of the main features of the Customer Center is the ability to show- case the full lineup of Volvo equipment at work and show it working in many different simulated jobsite applica- tions. As part of an individually customized VIP or dealer visit, our guests are shown around our entire campus, including the manufacturing facility. Here, they experi- ence many hands-on features and get to see many of the state-of-the-art manufacturing processes." It's an experience CE readers can enjoy for themselves. Ask your local Volvo dealer, and while you're there, take an opportunity to operate the new EW60E. I'd be inter- ested in hearing your operational thoughts on these new wheeled excavator tool carriers entering the U.S. market Keith Gribbins is associate publisher of Compact Equipment . 20 Compact Equipment JUNE 2018 VOLVO COMPANY CULTURE By Stephen Roy, Volvo CE President One element of Volvo CE's culture is that it is cus- tomer-centric. In practice, that means that everyone here knows that a customer's uptime is key to them and is working together to maximize it. You see this in built-in quality coming out of the factory, how we proactively monitor machine performance, the responsiveness of our support technicians and engi- neers and the way our senior management has their eyes on any machines down every day. We view this as the way we contribute to our customer's success and are building the future we want to live in. Volvo's Ian Harvey making the tour fun.

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